35kbd Privacy Policy — How We Protect Your Personal Data
At 35kbd, protecting the personal data of every player in Bangladesh is a core responsibility, not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we store and secure it, and what rights you hold over your own data.
Encrypted Data Storage
All personal data held by 35kbd is stored on secure, encrypted servers. Sensitive fields such as identification documents and payment details are encrypted at rest using industry-standard AES-256 encryption, ensuring your information remains unreadable to any unauthorised party.
No Third-Party Data Sales
35kbd does not sell, rent, or commercially trade your personal data with any third party for marketing or advertising purposes. Your information is shared only in the specific, limited circumstances described in the Data Sharing section of this Policy — and never for commercial gain.
Your Data, Your Rights
Every 35kbd player holds clear rights over their personal data, including the right to access, correct, and request deletion of their information. We honour these rights without requiring legal proceedings — a simple written request to our support team is sufficient in most cases.
Transparent Cookie Use
35kbd uses cookies only for functional, analytical, and security purposes. We do not use third-party advertising cookies. Our Cookie Policy section below clearly identifies each cookie category and explains how you can manage your cookie preferences through your browser settings.
SSL-Secured Connections
Every page on 35kbd.net is served exclusively over HTTPS with 256-bit SSL/TLS encryption. This means all data transmitted between your device and our servers — including login credentials, payment details, and account information — is protected from interception in transit.
Clear Retention Limits
35kbd retains your personal data only for as long as is necessary to deliver our services and meet our legal obligations. Once those periods expire, data is securely deleted or anonymised. Our Data Retention section provides specific timeframes for each data category we hold.
Information We Collect
35kbd collects personal information from players through several channels: directly during account registration and verification, automatically through your use of the 35kbd platform, and occasionally from trusted third-party sources where permitted by applicable law. The following table summarises the categories of data we collect and the primary reason for collection.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID number, passport details | KYC verification, age verification, fraud prevention |
| Contact Data | Mobile number, email address, residential address in Bangladesh | Account communication, support, regulatory notices |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Service improvement, responsible gaming monitoring, bonus eligibility |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer service, quality assurance, dispute resolution |
| Verification Documents | Scanned NID, passport photo page, proof of address, payment method screenshot | KYC compliance, withdrawal authorisation |
Information You Provide Directly
When you register a 35kbd account, you voluntarily provide identity and contact data. During the KYC verification process, you upload verification documents. When you contact our support team, you provide communications data. All of this information is provided knowingly and with your consent at the time of submission.
Information Collected Automatically
When you visit 35kbd.net or use the 35kbd platform, certain technical and usage data is collected automatically through server logs, cookies, and analytics tools. This automatic collection is standard practice across internet services and is necessary for us to operate a secure, functional platform. See Section 4 (Cookies) for full details of automatic data collection methods.
Information from Third Parties
35kbd may receive identity verification results from third-party KYC service providers and fraud screening results from payment processing partners such as bKash, Nagad, Rocket, and Upay. We do not purchase personal data lists or acquire personal data from data brokers.
How We Use Your Information
35kbd uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following summarises how we use each category of data.
Account Management and Service Delivery
Your identity data and contact data are used to create and maintain your 35kbd account, verify your identity, communicate important account notices (such as security alerts, KYC requests, and withdrawal confirmations), and provide customer support. This use is necessary for the performance of our contract with you as a registered player.
Financial Transaction Processing
Your financial data is used exclusively to process deposits and withdrawals via your chosen payment method — bKash, Nagad, Rocket, Upay, or bank transfer. Transaction data is also used to produce your account statement and to meet anti-money laundering (AML) reporting obligations. 35kbd does not store full payment credentials beyond what is necessary for transaction processing and AML record-keeping.
Security and Fraud Prevention
Technical data (IP address, device fingerprint, session data) and usage data are analysed continuously to detect and prevent fraudulent account activity, bonus abuse, unauthorised access attempts, and money laundering. This processing is conducted on the basis of our legitimate interest in maintaining the security and integrity of the 35kbd platform for all players.
Responsible Gaming Monitoring
Usage data — including session frequency, deposit patterns, and betting behaviour — is monitored by our responsible gaming systems to identify players who may be showing signs of problem gambling. Where such patterns are detected, 35kbd may proactively contact the player to offer self-exclusion or deposit limit tools. This processing is conducted in the interests of player welfare and is a condition of responsible platform operation.
Legal and Regulatory Compliance
Certain categories of data, particularly financial transaction records and identity verification documents, are retained to satisfy our legal obligations under applicable anti-money laundering regulations and to respond to lawful requests from regulatory authorities, law enforcement agencies, or courts. This processing is mandatory and cannot be opted out of while you hold an active 35kbd account.
Platform Improvement and Analytics
Aggregated, anonymised usage data is used to understand how players interact with the 35kbd platform — which games are most popular, which pages load slowly, and where user experience can be improved. This analytics processing does not identify individual players and is conducted on the basis of our legitimate business interest in maintaining a high-quality service.
Marketing Communications
If you have explicitly opted in to receive promotional communications from 35kbd, your contact data (email address or mobile number) will be used to send you information about new games, promotions, tournaments, and seasonal offers. You may withdraw this consent at any time by contacting support at [email protected] (plain text — not a link) or by using the unsubscribe option in any marketing message.
Data Sharing and Disclosure
35kbd does not sell, rent, or commercially share your personal data with third parties. However, to operate the 35kbd platform and comply with our legal obligations, we share limited personal data with specific categories of trusted parties under strict contractual and legal controls.
Game Technology Providers
To deliver the games on the 35kbd platform, we share minimal session-level technical data with our game providers, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. This data is limited to what is necessary for game session authentication and is governed by data processing agreements that prohibit the providers from using your data for any purpose other than delivering the game service.
Payment Processing Partners
To process deposits and withdrawals, 35kbd shares your financial transaction data with the relevant payment service — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. Each of these partners operates under its own privacy policy and applicable Bangladeshi financial regulations. 35kbd shares only the minimum data required to complete each transaction.
Identity Verification Services
To fulfil our KYC obligations, 35kbd may share your identity document images and personal details with third-party identity verification providers. These providers verify the authenticity of your documents and return a pass/fail result to 35kbd. They are contractually prohibited from retaining your documents beyond the verification period or using them for any independent purpose.
Regulatory and Legal Disclosures
35kbd will disclose personal data to government agencies, law enforcement authorities, regulatory bodies, or courts when required to do so by applicable law, court order, or regulatory direction. In such cases, 35kbd will disclose only the minimum data required by the specific legal obligation and will notify the affected player where we are legally permitted to do so.
Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of 35kbd's business or assets, personal data held by 35kbd may be transferred to the acquiring entity as part of the transaction. Affected players will be notified of any change in the data controller responsible for their information, and the acquiring entity will be required to honour this Privacy Policy or provide equivalent protections.
Cookies and Tracking Technologies
35kbd uses cookies and similar tracking technologies on 35kbd.net to ensure the platform functions correctly, to keep your session secure, and to understand aggregate usage patterns. This section explains what cookies we use and how you can control them.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain preferences or session states. Cookies themselves do not execute code and cannot access other files on your device.
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent cross-site request forgery (CSRF), load-balance server requests, store language and currency preferences | No — disabling these cookies will break core platform functions |
| Functional | Remember your preferred game lobby layout, notification preferences, and responsible gaming self-set limits across sessions | Yes — disabling these cookies means preferences reset on each visit |
| Analytics | Collect anonymised, aggregated data on page visits, session durations, and navigation paths to help us improve the platform | Yes — disabling these cookies does not affect your use of the platform |
| Security | Detect and flag suspicious login patterns, device fingerprinting for fraud prevention, bot detection | No — these cookies are essential for account security |
Third-Party Cookies
35kbd does not use third-party advertising or retargeting cookies. Our analytics cookies are first-party only, meaning the data they collect is sent exclusively to 35kbd's own analytics systems and not shared with advertising networks or social media platforms.
Managing Your Cookie Preferences
You can manage or disable non-essential cookies through your browser's privacy settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling strictly necessary or security cookies will impair your ability to log in to your 35kbd account and use core platform features. For browser-specific cookie management instructions, refer to your browser's help documentation.
Local Storage and Session Storage
In addition to cookies, 35kbd may use browser local storage and session storage to temporarily hold game state data, UI preferences, and session tokens. This data is stored on your device and is not transmitted to 35kbd's servers as frequently as cookie data. Session storage data is automatically cleared when you close your browser tab.
Data Security Measures
Protecting the personal data of 35kbd players from unauthorised access, disclosure, alteration, and destruction is a foundational operational priority. We implement a layered, defence-in-depth approach to data security that encompasses technical controls, administrative procedures, and physical safeguards.
Encryption in Transit and at Rest
All data transmitted between your device and 35kbd's servers is encrypted using TLS 1.2 or higher. Every page on 35kbd.net is served over HTTPS — there is no unencrypted HTTP fallback. Sensitive data stored on our servers, including identity documents, financial records, and password hashes, is encrypted at rest using AES-256 encryption. Passwords are never stored in plain text; they are hashed using a modern, computationally expensive hashing algorithm with a unique salt per account.
Access Controls
Access to personal data held by 35kbd is restricted on a strict need-to-know basis. Only authorised 35kbd personnel whose job functions genuinely require access to specific data categories are granted permission. All internal access to personal data is logged and audited. Former employees have their access credentials revoked immediately upon termination of employment.
Infrastructure Security
35kbd's platform infrastructure is hosted on servers protected by enterprise-grade firewalls, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation. Regular vulnerability assessments and penetration tests are conducted by independent security professionals to identify and remediate security weaknesses before they can be exploited.
Incident Response
Despite best efforts, no platform can guarantee absolute immunity from security incidents. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, 35kbd will notify affected players via their registered email address or mobile number without undue delay. The notification will describe the nature of the breach, the data categories affected, the likely consequences, and the remedial measures 35kbd has taken or proposes to take.
Data Retention Policy
35kbd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The retention periods set out below reflect a balance between operational necessity, legal compliance, and respect for player privacy.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal obligation, AML compliance, dispute resolution |
| KYC / Identity Documents | Duration of account + 5 years after closure | Regulatory requirement, fraud prevention |
| Financial Transaction Records | 7 years from transaction date | AML regulations, tax and audit obligations |
| Betting and Gaming History | Duration of account + 2 years after closure | Dispute resolution, responsible gaming audit |
| Support Communications | 3 years from last communication | Quality assurance, dispute resolution |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud investigation |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent-based processing |
Deletion and Anonymisation
Upon expiry of the applicable retention period, personal data is either securely deleted from 35kbd's systems or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data once anonymisation is complete.
Data Associated with Suspected Fraud
Where an account has been suspended or closed due to suspected fraud, money laundering, or other prohibited conduct, the associated personal data may be retained for a longer period than the standard retention schedule, for the purpose of supporting any legal proceedings, regulatory investigations, or law enforcement requests that may arise in connection with the suspected conduct.
Your Privacy Rights
As a 35kbd player, you hold meaningful rights over your personal data. 35kbd is committed to honouring these rights promptly and without unnecessary bureaucratic barriers. To exercise any of the rights described below, contact our support team at [email protected] (plain text — not a link) with the subject line "Data Rights Request" and a description of the right you wish to exercise.
Right of Access
You have the right to request a copy of all personal data that 35kbd holds about you. We will provide a structured, readable response within 30 days of receiving your verified request. The response will cover the categories of data held, the purposes for which it is processed, any third parties with whom it has been shared, and the applicable retention periods.
Right to Rectification
If any of the personal data 35kbd holds about you is inaccurate or incomplete, you have the right to request its correction. Minor corrections — such as updating your contact email address or mobile number — can often be made directly through your account settings panel. For corrections to identity data (name, date of birth), documentary proof of the correct information will be required.
Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances — for example, where you believe the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for continued processing. Please note that 35kbd cannot erase data that is subject to a mandatory legal retention obligation, such as AML transaction records. In such cases, we will inform you of the specific obligation preventing erasure.
Right to Restrict Processing
You have the right to request that 35kbd restricts the processing of your personal data in certain circumstances, such as while you contest the accuracy of data we hold or while you await the outcome of an objection to processing. Where processing is restricted, your data will continue to be stored but will not be actively used or shared.
Right to Data Portability
Where 35kbd processes your personal data on the basis of your consent or on the basis of a contract with you, and where that processing is carried out by automated means, you have the right to receive a copy of the data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you choose.
Right to Object to Marketing
You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, 35kbd will cease all marketing communications to you within 5 business days. This right can be exercised at any time, regardless of any prior consent you may have given, and does not affect your ability to continue using 35kbd's gaming services.
Changes to This Policy
35kbd reviews this Privacy Policy periodically and updates it when necessary to reflect changes to our data practices, changes in applicable law, or improvements to how we communicate our privacy commitments to players. The "Effective Date" displayed at the top of this Policy and in the hero section above indicates the date on which the current version took effect.
Notification of Material Changes
When we make material changes to this Privacy Policy — changes that meaningfully affect your rights or how we use your personal data — we will notify registered 35kbd players via the email address or mobile number associated with their account, or by displaying a prominent notice on the 35kbd website homepage, at least 14 days before the changes take effect. This advance notice period gives you time to review the updated Policy and, if you do not agree with the changes, to close your account and request return of your funds before the new terms apply.
Minor and Administrative Changes
For minor updates — such as clarifications of existing language, corrections of typographical errors, or updates to contact information — 35kbd may update the Policy without advance notification. The Effective Date will be updated to reflect any change, and the most current version of this Policy will always be available at 35kbd.net/privacy-policy.
Archived Versions
Previous versions of this Privacy Policy are retained by 35kbd and can be provided to players on request. If you wish to review an earlier version of this Policy — for example, to understand what terms applied at the time a specific transaction or event occurred — please contact [email protected] (plain text — not a link) with the specific date you require.
Governing Language
This Privacy Policy is written in English. In the event of any ambiguity or inconsistency between this English-language version and any translation that may be produced for informational purposes, the English-language version shall prevail and be the binding reference text.
Your Privacy Is Safe With 35kbd
We are committed to keeping your data secure and your rights respected at every step. If you have questions about your privacy or want to explore the 35kbd platform with confidence, our team and resources are ready to help.
35kbd is an 18+ platform. Gambling involves financial risk. Please play within your means. For support, contact us at [email protected] (plain text — not a link).