Responsible Gaming — 35kbd Safe Play Guidelines

Our Tools

Six Ways 35kbd Keeps You Protected

Responsible gaming is not an afterthought at 35kbd — it is built into the platform from the ground up. Here are the core protections every player has access to.

18+ Strict Age Gate

Every 35kbd account requires identity verification. Players under 18 years of age are categorically prohibited from registering or placing bets on the platform. Our KYC process enforces this without exception.

Flexible Deposit Limits

Set a daily, weekly, or monthly deposit ceiling directly from your account settings. Once a limit is active it cannot be increased for 24 hours, giving you a built-in cooling period before raising your own threshold.

Session Time Reminders

Configure session-length alerts that pop up after a set period of play — 30 minutes, 1 hour, 2 hours, or a custom interval. These reminders encourage regular breaks and help you stay aware of how long you have been playing.

Time-Out Breaks

Request a short voluntary break of 24 hours, 48 hours, or 7 days. During a time-out, your account is fully suspended — no deposits, no bets, no bonuses. The break activates immediately and cannot be cancelled early.

Self-Exclusion Programme

Choose a longer self-exclusion period of 30 days, 3 months, 6 months, 1 year, or permanent exclusion. During exclusion, your account is locked and any remaining balance is returned to your registered bKash or Nagad account within 5 working days.

Reality Check Reports

Access a full history of your deposits, withdrawals, session durations, and net profit or loss at any time from your account dashboard. Transparent records help you make informed decisions about your gambling activity.

Section 1

Our Commitment to Safe Play

35kbd was built to give players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — a trustworthy, enjoyable gaming destination. We believe that entertainment and responsibility are not opposing forces. A genuinely good gambling experience is only possible when the player is playing safely, within their means, and entirely by choice.

Our responsible gaming programme is not a compliance checkbox. It is a continuous commitment reflected in every design decision we make. The tools described on this page are available to every registered 35kbd player, free of charge, at any time, without the need to justify why you want to use them. No questions asked — your wellbeing comes first.

35kbd actively monitors account behaviour for patterns that may indicate problem gambling. Where our systems flag a concern, our responsible gaming team may reach out proactively. We will never use such contact to push promotions — the sole purpose is to check on your wellbeing and signpost available tools or external support.

Our Core Principle: Gambling at 35kbd should always be an entertaining leisure activity — never a way to earn income, recover financial losses, or cope with stress. If at any point gambling feels like it is becoming something more than entertainment, please use the tools on this page or contact our support team immediately.

We also take our responsibility to the wider Bangladeshi community seriously. We do not target advertising at people who have self-excluded, and we do not send promotional offers to players who have activated deposit limits or time-out features. Responsible gaming principles apply across every aspect of how 35kbd operates, not just within the player account dashboard.

Section 2

18+ Age Restriction Policy

35kbd is strictly an 18+ platform. No person under 18 years of age is permitted to register an account, make a deposit, place a bet, or claim any bonus or promotion. This restriction is absolute and applies without exception to all players in Bangladesh and any other territory where 35kbd accepts registrations.

How We Verify Age

During the registration and KYC process, every 35kbd player is required to submit a valid government-issued identity document — typically a National Identity Card (NID) or passport. Our verification team and third-party KYC partners check the date of birth on the submitted document against the account registration details. Accounts where age verification cannot be completed are suspended until documentation is provided.

Protecting Minors

If you share a device with family members who are under 18 years of age, we strongly recommend the following precautions:

Always log out of your 35kbd account when you are not actively using it.
Do not save your login credentials in shared browsers or on shared devices.
Use device-level parental controls to restrict access to gambling websites on shared devices or computers used by children.
Consider using free third-party parental control software such as Net Nanny, Kaspersky Safe Kids, or your internet service provider's family filter to block access to gambling sites.

Reporting Underage Accounts

If you have reason to believe that a minor has accessed or is attempting to access the 35kbd platform, please report this immediately to [email protected] (plain text — not a link). We investigate all such reports promptly and take immediate action where a verified breach of our age policy is found.

Zero Tolerance: Any account found to belong to a person under 18 years of age will be permanently closed without notice, all funds will be returned to the originating payment account, and the registration details will be flagged to prevent future re-registration. 35kbd cooperates fully with any regulatory or law enforcement investigation related to underage gambling.

Section 3

Deposit Limits and Spend Controls

One of the most effective responsible gaming tools available at 35kbd is the ability to set hard deposit limits on your account. A deposit limit is a ceiling on the total amount of money you can deposit into your 35kbd account over a defined period. Once the limit is reached, no further deposits can be made until the period resets — regardless of your payment method or the amount you attempt to deposit.

Limit Type	Period	Takes Effect	Increase Delay
Daily Deposit Limit	Rolling 24-hour window	Immediately	24 hours after request to increase
Weekly Deposit Limit	Rolling 7-day window	Immediately	7 days after request to increase
Monthly Deposit Limit	Rolling 30-day window	Immediately	30 days after request to increase

How to Set a Deposit Limit

Deposit limits can be set directly from your 35kbd account dashboard under the Responsible Gaming section. Simply select the limit type (daily, weekly, or monthly), enter the maximum amount in Bangladeshi Taka (৳), and confirm. The limit activates instantly — meaning it applies to your very next deposit attempt.

Decreasing vs. Increasing Limits

Decreasing an existing deposit limit takes effect immediately — the lower limit applies from the moment you save the change. Increasing a limit, however, is subject to a mandatory waiting period equal to the length of the limit period (as shown in the table above). This delay is intentional: it prevents impulsive decisions made during a losing streak from overriding the protective boundaries you set for yourself during a calmer moment.

Loss Limits and Wager Limits

In addition to deposit limits, 35kbd supports loss limits (a ceiling on net losses over a period) and wager limits (a ceiling on total bets placed). These tools are available in the same Responsible Gaming section of your account dashboard and follow the same immediate-decrease / delayed-increase logic as deposit limits.

Recommended Practice: Before you make your first deposit, spend a few minutes in the Responsible Gaming section of your account settings to configure limits that reflect your genuine entertainment budget. Setting a monthly deposit limit equal to an amount you would comfortably spend on any other leisure activity — cinema, dining out, sports events — is a good starting baseline.

Section 4

Time-Out and Cooling-Off Features

A time-out is a short-term voluntary suspension of your 35kbd account. It is designed for players who feel they need a brief break from gambling — perhaps after a frustrating session, during a particularly busy period of life, or simply as a regular healthy habit. Time-outs at 35kbd are available in the following durations:

24-hour time-out — your account is suspended until the same time the following day
48-hour time-out — a weekend break or two-day pause
7-day time-out — a full week away from the platform
30-day cooling-off period — a longer structured break before returning

What Happens During a Time-Out

During any active time-out period, the following account actions are completely suspended:

Logging in to your account
Making deposits via bKash, Nagad, Rocket, Upay, or bank transfer
Placing bets on any game, sport, or live market
Receiving promotional emails, SMS messages, or push notifications from 35kbd
Claiming bonuses or participating in tournaments

Pending withdrawals that were initiated before the time-out began will continue to be processed normally, as withholding funds you are owed would be contrary to responsible gaming principles.

Activating and Cancelling a Time-Out

Time-outs can be activated instantly from the Responsible Gaming section of your account dashboard. Once a time-out is active, it cannot be cancelled or shortened by the player — this is a deliberate design choice to ensure the break achieves its intended purpose. If a genuine emergency requires account access during a time-out, please contact our support team, who will assess the situation on a case-by-case basis.

Session Time Reminders vs. Time-Outs: Session reminders (configurable pop-ups at set intervals) are a softer, non-disruptive awareness tool — they remind you how long you have been playing but do not restrict access. Time-outs are a harder control that fully suspends the account. Both tools serve different purposes and can be used together for layered self-management.

Section 5

Self-Exclusion Options

Self-exclusion is a formal, longer-term commitment to stop gambling on 35kbd. It goes beyond a short time-out — a self-exclusion places a durable lock on your account that is specifically designed to be difficult to reverse, giving you meaningful protection during extended periods when you choose not to gamble.

Available Self-Exclusion Periods

30 days — a one-month exclusion, suitable for a short but firm break
3 months — a quarter-year exclusion to reset habits
6 months — a half-year commitment with extended support check-ins from our team
1 year — an annual exclusion for players who need sustained distance from gambling
Permanent exclusion — an indefinite lock with no scheduled expiry; can only be lifted after a mandatory 5-year cooling period and a formal written review request

How to Request Self-Exclusion

1

Log in to your 35kbd account

Access the Responsible Gaming section from your account dashboard or settings menu.

2

Select Self-Exclusion

Choose your desired exclusion period from the available options listed in the dropdown.

3

Confirm your decision

Read the confirmation notice carefully, then confirm. The exclusion activates within minutes.

4

Balance returned to you

Any remaining balance in your account is returned to your registered payment method (bKash, Nagad, or bank) within 5 working days.

Alternatively, if you are unable to log in or prefer to request exclusion directly, email [email protected] (plain text — not a link) with the subject line "Self-Exclusion Request" and include your registered mobile number. Our responsible gaming team will process your request within 24 hours and confirm activation by return message.

Important: During any active self-exclusion, creating a new 35kbd account using different contact details is strictly forbidden and constitutes a violation of our Terms and Conditions. If we detect an attempt to circumvent an active self-exclusion, both accounts will be permanently closed and any balance will be withheld pending review.

Section 6

Recognising Problem Gambling

Problem gambling develops gradually, and it is not always easy to recognise the early warning signs — especially when gambling feels enjoyable or is providing a welcome distraction from everyday stress. The following checklist is based on widely accepted problem gambling screening criteria. It is not a clinical diagnosis, but a practical self-awareness tool.

Ask Yourself Honestly

1

Have you ever spent more money on gambling than you originally intended to in a single session?

2

Have you ever chased losses — continued gambling after a loss in order to win the money back?

3

Have you ever borrowed money or sold possessions in order to fund gambling?

4

Have you ever lied to family members or friends about the time or money you spend gambling?

5

Has gambling ever caused arguments, tension, or conflict in your personal or family relationships?

6

Have you ever neglected work, studies, or family responsibilities because of time spent gambling?

7

Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?

8

Do you find yourself thinking about gambling frequently when you are not actively playing?

If you answered "yes" to two or more of the questions above, your gambling behaviour may benefit from closer attention. This does not mean you have a serious problem — but it does suggest that using the protective tools on this page (deposit limits, time-outs, or a self-exclusion period) would be a sensible and worthwhile step.

If you answered "yes" to four or more, we strongly encourage you to reach out to our responsible gaming support team or to one of the external support organisations listed in Section 7 of this page. Seeking help early is a sign of strength, not weakness, and the earlier you act, the easier it is to restore a healthy relationship with gambling — or to step away from it entirely if that is the right choice for you.

Remember: Gambling outcomes are determined by chance and random number generation. There is no strategy, betting pattern, or system that can guarantee a profit over time. Every session should be approached with the expectation that you may lose the full amount you deposit. If you cannot afford to lose what you are about to deposit, please do not deposit it.

Section 7

Support and Help Resources

If you or someone you know is struggling with problem gambling, you do not have to face it alone. 35kbd's responsible gaming team is available to assist, and there are also independent organisations in Bangladesh and internationally that provide confidential support at no cost.

Contact 35kbd Responsible Gaming Support

Our dedicated responsible gaming team can assist with activating any of the tools described on this page, answering questions about your account history, facilitating a self-exclusion, or simply providing a non-judgemental conversation. You can reach us at:

Email: [email protected] (plain text — not a link) — use subject line "Responsible Gaming Help"
WhatsApp: +880 1700 000000 (plain text — not a link) — available Sunday to Thursday, 9:00 AM to 9:00 PM BST (UTC+6)

All responsible gaming communications are handled with strict confidentiality. Details of any responsible gaming support conversation will not be used for marketing purposes or shared with third parties under any circumstances.

External Support Organisations

35kbd encourages players who need more structured support to reach out to the following organisations. These services are independent of 35kbd and provide free, confidential guidance:

Organisation	Focus Area	How to Contact
National Mental Health Helpline (Bangladesh)	Mental health, addiction, and gambling-related distress	Kaan Pete Roi — 01779-554391 (plain text)
Gamblers Anonymous	Peer-support programme for compulsive gamblers worldwide	gamblersanonymous.org (plain text — no link)
GamCare	Free counselling, advice, and support for gambling-related harm	gamcare.org.uk (plain text — no link)
BeGambleAware	Information, tools, and referral to treatment for problem gambling	begambleaware.org (plain text — no link)

For Family Members: If you are concerned about a family member's or friend's gambling behaviour, these same organisations can provide guidance on how to have supportive conversations and how to access help on behalf of someone who may not yet be ready to seek it themselves. You can also contact 35kbd's responsible gaming team to discuss options for third-party account restrictions where a legal basis exists.

Section 8

Account Closure and Data Requests

Any 35kbd player has the right to permanently close their account at any time, for any reason. Account closure is different from self-exclusion: a closure is a permanent termination of your relationship with 35kbd, whereas self-exclusion is a timed (or permanent) suspension that holds your account data in case you return after the exclusion period ends.

How to Close Your Account

To request permanent account closure, email [email protected] (plain text — not a link) with the subject line "Account Closure Request" from the email address registered to your account. Include your registered mobile number for verification purposes. Our team will process the closure within 2 working days, return any remaining balance to your registered payment method, and send a written confirmation of closure.

What Happens to Your Data

Upon account closure, 35kbd retains certain categories of personal data for the periods specified in our Privacy Policy — primarily to satisfy anti-money laundering regulatory requirements and to support any future dispute resolution. You may request a full breakdown of what data is retained and for how long by contacting [email protected] (plain text — not a link) with the subject line "Data Retention Query".

Requesting Your Data Before Closure

Before closing your account, you may wish to request a copy of your account history — including all deposit and withdrawal transactions, betting history, and session records. This data can be provided in a structured format (CSV or PDF) within 10 working days of a verified request. Having a personal record of your gambling history can be a valuable tool for reflecting on your activity and making informed decisions going forward.

Closed vs. Self-Excluded Accounts: If your account was closed following a responsible gaming self-exclusion request, re-registration is restricted for the duration of the exclusion period. For permanent self-exclusions, re-registration is blocked indefinitely. Attempting to re-register during an active exclusion or closure period is a violation of 35kbd's Terms and Conditions and may result in confiscation of any deposited funds.

Responsible Gaming at 35kbd — Play Safe, Stay in Control